FAQ
Questions worth asking
The things prospective clients ask us most. If yours is not here, just ask.
Is my data used to train AI models?
No. We build on models that do not train on your data, and we keep your content inside your control. Your documents and customer information are used to answer your questions, not to improve someone else's model.
Do we need a data team or technical staff?
No. Most of our clients have neither. We handle the technical side and hand over something your existing team can use without any special skills. If a tool needs a manual, we have over-complicated it.
How long does a project take?
An AI Audit takes about a week. A first working tool is usually four to six weeks, depending on scope. We deliberately start small so you see something real quickly, rather than waiting months for a big launch.
What does it cost?
An Audit is a fixed price, and builds start from a fixed scope and quote. We agree cost up front after a short call, so there are no open-ended consultancy bills. See the pricing page for a guide.
What if AI is not the right answer for us?
Then we will tell you. Sometimes a tidier process, a single integration, or no change at all solves the problem for far less. We would rather give you honest advice than sell you something you do not need.
Will we be locked into working with you?
No. We document what we build and hand it over, so you can run it, change it, or take it elsewhere. The work is yours.
Can you work with our existing tools?
Usually, yes. Most of what we do connects to the systems you already use rather than replacing them. Part of the Audit is checking what integrates cleanly and what does not.
Where are you based, and do you work remotely?
We are based in Glasgow and work with clients across the UK. Most work happens remotely, with calls and the occasional visit where it helps.
Still wondering about something? Email hello@360innovate.co.uk.
Got a question we have not answered?
Ask us directly. We will give you a straight answer, not a sales pitch.